Shipping & Return Policy
Shipping
Once an order has been placed, it cannot be modified or cancelled.
Please ensure your shipping information is accurate before completing your order, as House of Caswell is not responsible for shipping addresses entered incorrectly during checkout. If your order is returned to us due to an incorrect or incomplete address, we are happy to re-ship the item once new shipping and handling arrangements have been made.
Orders are typically prepared for shipment within 2–4 business days. Please note that we do not process or ship orders on weekends or holidays. Processing times may occasionally be extended during holidays, special events, or periods of higher order volume.
We offer multiple shipping options at checkout. Shipping transit times are approximate and begin once your order has been transferred to the carrier; they do not include order processing time.
Once your order has shipped, you will receive an email with tracking information.
House of Caswell is based in the United States and does not currently offer international shipping.
Shipping rates are subject to change at any time.
Returns & Exchanges
We want you to love your House of Caswell purchase. Eligible items may be returned for a refund, exchange, or store credit.
- Refunds: Return requests must be submitted within 10 days of delivery. A $10 return fee will be deducted from your refund to help cover return shipping and processing.
- Exchanges and Store Credit: Return requests must be submitted within 14 days of delivery. No return fee applies.
- Damaged or Incorrect Items: If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. We will do everything we can to make it right, and no return fee will apply.
Holiday Return Window: For orders placed between Black Friday and December 25, return and exchange requests are accepted through January 15 to allow additional time for holiday gifts. All other return eligibility requirements still apply.
Return Eligibility
To qualify for a refund, exchange, or store credit, all returned items must:
- Be unworn, unwashed, and in their original condition, free from signs of wear, damage, alteration, fragrance, makeup, or other marks.
- Include all original tags and the Certificate of Authenticity, when applicable.
- Be securely packaged to protect the piece during return transit.
All returned items will be inspected upon receipt. House of Caswell reserves the right to deny a refund, exchange, or store credit for items that do not meet these conditions.
Final Sale Items
Items marked Final Sale are not eligible for a refund, exchange, or store credit.
Please review product descriptions, sizing information, and final sale designations carefully before completing your purchase. Because many House of Caswell pieces are produced in limited quantities, availability of alternate sizes or styles cannot be guaranteed.
How to Return
- Submit a return request through our Returns & Exchanges page. Please provide your order information and indicate whether you are requesting a refund, exchange, or store credit.
- Wait for return authorization. Once your request has been reviewed and approved, you’ll receive return instructions and a prepaid shipping label via email.
- Pack your items securely. Whenever possible, use the original packaging and include all original tags and the Certificate of Authenticity, when applicable.
- Attach the prepaid return label to your package.
- Drop off your package with the designated carrier within 7 days of receiving your return label.
- Once your return has been received and inspected, we’ll process your refund, store credit, or exchange in accordance with this policy.
Please do not send merchandise back without first submitting a return request and receiving authorization from House of Caswell. Returns sent without prior authorization may not be accepted.