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Hassle Free Returns
All garments are proudly designed and constructed in the USA, with globally sourced materials chosen for their beauty, quality, and integrity.
Frequently asked questions
What is the return policy?
Each House of Caswell piece is crafted with care and intention. Please note that all returns must be unworn, unwashed, and include original tags and the Certificate of Authenticity. Final sale items are not eligible for return or exchange.
To begin a return, please visit our Return Portal.
Are any purchases final sale?
As each piece is part of a limited-edition collection, final sale items are not eligible for return or exchange. Please review your order carefully to ensure it’s the perfect addition to your wardrobe.
Find our full Shipping & Returns Policy below.
When will I get my order?
Orders are carefully prepared to ensure each piece is handled with the attention it deserves.
Order Processing Times:
- Standard Orders: Processed within 24 business hours of receipt.
- Expedited Processing: Orders received by 2 PM PST are processed the same business day.
Transit times noted at checkout are approximate and may vary depending on your location, the shipping method selected, and seasonal demand. We appreciate your patience as we deliver your House of Caswell piece from our House to yours.
Where are your products manufactured?
Each House of Caswell garment is proudly designed in the Pacific Northwest and crafted in Los Angeles, USA. We source materials from around the world, chosen for their beauty, quality, and integrity, ensuring every piece is a thoughtful, wearable work of art.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location, the shipping method selected, and any seasonal surcharges. Orders over $500 receive complimentary shipping as our way of delivering a little extra care from our House to yours.